New Paths To Convenient & Effective Care

Virtual Visits


A virtual visit offers the benefit of connecting with your clinician in a private and secure way from the convenience of your home using your personal computer or mobile device.

At New Path Psychology we want to ensure that you have the opportunity for convenient access to the best possible care when and where you need it. With our virtual visit option, you can access the same ethical and professional standard of care as you would expect with an in-office visit; including access to the same range of evidence-based treatments. Whether you need help with anxiety, depression, or other social, emotional, and behavioural difficulties, our virtual visit option helps to ensure that you receive effective and timely support.


Having a Virtual Visit From Home

Easily connect from the comfort of your home

  • Receive your link to join your virtual visit: You will receive an appointment reminder email 30 minutes prior to your scheduled appointment. From the email, click the button Begin Your Online Appointment.
  • Securely connect with your clinician by video: Do this from a private location that is quiet and free from any disruptions throughout the duration of your virtual visit.

View our Step-By-Step Guide

Commonly Asked Questions

Are Virtual Visits Always Appropriate?

No. A virtual visit may not be appropriate for all individuals receiving psychological, mental health, and behavioural health services. Below are some of the factors which will be considered in determining if virtual visits are a good fit:

  • You are a permanent resident of Ontario
  • You have access to a quiet, non-disruptive environment
  • You have access to a reliable telephone or internet connection
  • You are not having suicidal thoughts or ideations
  • You are not currently experiencing severe symptoms of a serious mental health condition

Please contact our centre and speak with a member of our team to determine if virtual visits may be appropriate for you:

Are Virtual Visits Secure and Confidential?

Yes. Our virtual visits are delivered through a specialized technology platform designed for healthcare professionals and their clients. It offers bank-grade, end-to-end digital encryption and exceeds Ontario’s legislated requirements outlined in The Personal Health Information Protection Act, as well as guidelines set by the Ontario Psychological Association.

We recommend that you use a secure internet connection and avoid using public WIFI. We also encourage you to find a spot where you feel comfortable, that is private and uninterrupted for the duration of your session.

Please contact our centre and speak with a member of our team to learn more about Virtual Visits:

Do I Need Any Special Equipment?

No.You can securely connect with your clinician for your virtual visit using a personal computer, or by using a mobile device.

To use your iPhone/iPad:
  • Visit the apple app store and install the Jane Online Appointments app

To use your laptop or PC, you will need:
  • Google Chrome web browser installed. Microsoft Internet Explorer is NOT supported.
  • Stable and secure Internet connection

Please contact our centre and speak with a member of our team to learn more about Virtual Visits:

Schedule a Virtual Visit

Please contact us and speak with a member of our team to learn more about Virtual Visits or to schedule an appointment